Some Essential Must Have Features for Your Web Site
Just
don’t focus on the home page, keywords and titles.
The
first step to sales when customers visit your site to see the
products they were looking for. Of course, search engine optimization
and better rankings can’t keep your customer on your site or make
them buy. The customer having visited your site, now ensure that he
gets interested in your products or services and stays around.
Motivate him to buy the product by providing clear and unambiguous
information. Thus if you happen to sell more than one product or
service, provide all necessary information about this, may be by
keeping the information at a different page. By providing suitable
and easily visible links, the customer can navigate to these pages
and get the details.
Understanding
Your Target Customer
If
you design a website you think will attract clients, but you don’t
really know who your customers are and what they want to buy, it is
unlikely you make much money. Website business is an extension or
replacement for a standard storefront. You can send email to your
existing clients and ask them to complete a survey or even while they
are browsing on your website. Ask them about their choices. Why do
they like your products? Do you discount prices or offer coupons? Are
your prices consistently lower than others? Is your shipping price
cheaper? Do you respond faster to client questions? Are your product
descriptions better? Your return policies and guarantees better than
your competitor’s? To know your customer you can check credit card
records or ask your customer to complete a simple contact form with
name, address, age, gender, etc. when they purchase a product.
Does
your website give enough contact information?
When
you sell from a website, your customer can buy your products 24 hrs a
day and also your customers may be from other states that are
thousands of miles away. Always
provide contact information, preferably on every page of your
website, complete with mailing address, telephone number and an email
address that reaches you. People may need to contact you about sales,
general information or technical problems on your site. Also have
your email forwarded to another email address if you do not check
your website mailbox often. When customer wants to buy online provide
enough options like credit card, PayPal or other online payment
service.
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